What This Privacy Policy Covers
kaya9 collects only what we need to run your account and process payments safely. When you register, we record basic profile details, your login device type, and session details such as IP address and browser version. When you deposit through bKash, Nagad or Rocket, or withdraw
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through the same channels, we log the transaction reference and wallet number tied to that payment method — never your PIN. This data helps us verify a withdrawal request, resolve a support ticket, or flag unusual account activity from a new device. We do not sell
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this data to outside advertisers. Availability of specific payment rails and account features depends on your local law and eligible regions, so what appears in your wallet screen may vary depending on where you're accessing kaya9 from. If you switch from the mobile site to the
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app, or from Android to a browser session on desktop, your account history carries over because it's tied to your registered profile, not the device. We keep transaction and login records long enough to support account recovery, dispute checks and any compliance request from a payment
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partner. If you want to know exactly what's stored against your profile, our support channels below can walk you through it. This policy applies to browsing, account registration, deposits, withdrawals and any support conversation you have with us — not to third-party sites you might reach
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through an external link.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.